Frequently Asked Questions

About South Sea Pearls

What are South Sea pearls?

South Sea pearls are among the largest, rarest, and most lustrous cultured pearls in the world. Cultivated in the warm, pristine waters of the South Seas — primarily in Australia, Indonesia, and the Philippines — they are produced by the Pinctada maxima oyster, the largest pearl-producing oyster in existence. Their exceptional size, natural luster, and organic beauty make them among the most prized gems in fine jewelry.

Are Ishara pearls natural or cultured?

All Ishara pearls are cultured South Sea pearls — meaning they are grown within living oysters through a carefully managed cultivation process. They are not synthetic or imitation. Cultured pearls are genuine pearls in every sense, and are the standard for all fine pearl jewelry worldwide.

Are the pearls treated or color-enhanced?

No. Every Ishara pearl is naturally colored and untreated. The colors you see — white, silver, champagne, and gold — are formed entirely by nature during the cultivation process.

The Ishara Collection

How is the Ishara collection organized?

Every Ishara necklace is classified by two defining qualities: Size Tier (reflecting rarity and visual presence) and Color Family (celebrating the natural character of each pearl). Please visit our Understanding the Ishara Collection page for a full guide.

What is the difference between the size tiers?

Our size tiers range from Petite (9.0–9.9 mm) through to Imperial (13.0 mm and above). Larger pearls are generally rarer and more valuable, though beauty is never defined by size alone. Please visit our South Sea Pearl Size Guide for detailed descriptions of each tier.

What do the color families mean?

Ishara necklaces belong to one of three naturally occurring color families — Classic (white-dominant), Soleil (a harmonious blend of white, silver, champagne, and gold), and Celestial (silver-dominant). All colors are entirely natural.

Does each necklace come with a certificate?

Yes. Every Ishara necklace is accompanied by an individual certificate confirming its authenticity, pearl specifications, and quality grade.

Ordering & Gifting

Do you ship internationally?

Yes, we ship worldwide. Please refer to our Shipping Policy for details on rates and estimated delivery times.

Is gift packaging available?

Every Ishara necklace is presented in luxury Ishara packaging, making it ready to gift from the moment it arrives. No additional gift wrapping is required.

Do you offer gift cards?

Yes. Ishara gift cards are available for purchase and can be used toward any necklace in our collection — a thoughtful way to allow a loved one to choose their own piece.

Care & Maintenance

How do I care for my pearl jewelry?

Pearls should be the last piece of jewelry you put on and the first you remove. Wipe gently with a soft cloth after each wear, store separately from other jewelry, and avoid contact with perfume, cosmetics, and chemicals. Please visit our Pearl Care Guide for a full care guide.

How often should my necklace be restrung?

Pearl necklaces are traditionally strung on silk thread, which naturally stretches over time. We recommend a professional inspection every one to two years for frequently worn necklaces.

Can I wear my pearls every day?

Yes — and we encourage it. Natural skin oils actually help maintain a pearl’s beautiful glow. Pearls are meant to be worn and enjoyed, not kept away for special occasions alone.

Returns & Support

What is your return policy?

We want you to love your purchase. Please visit our Returns & Refunds page for full details on our return process.

How can I contact Ishara?

You can reach us via email or through our Contact page. We aim to respond within one to two business days and are always happy to assist with questions about our collection, sizing, or care.