Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding Indonesian public holidays). Orders placed before 12:00 PM WITA are prioritized for same-day processing. During peak seasons, processing may take up to 5 business days — we will notify you promptly if this applies to your order.

Domestic Shipping (Indonesia)

Estimated delivery: 1–5 business days via JNE, J&T, or SiCepat.

International Shipping

Southeast Asia: 3–7 business days via FedEx / DHL
USA & Europe: 5–10 business days via FedEx / DHL Express
Rest of World: 7–14 business days via FedEx / DHL

Insurance & Tracking

All Ishara shipments are fully insured and include a tracking number sent to your email upon dispatch. Given the value of our South Sea pearl pieces, we take every precaution to ensure safe delivery.

Customs & Duties

International orders may be subject to customs duties and import taxes upon arrival. These charges are the sole responsibility of the recipient. Ishara is not responsible for delays caused by customs clearance.